Payment & Shipment

Payment & Shippment


Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Tracking of your shipment

Your order is shipped directly to your home or to a nearby parcel service station by our contract partner UPS (standard shipping) within 2-4 working days within Germany or 3-7 working days abroad. As soon as your order is on the way, you will receive a confirmation e-mail by UPS allowing you to track the status of your order. You are also able to track the status of your delivery with the help of the parcel number : Sendungsverfolgung | UPS - Deutschland.

You can also check the status of your order and track its delivery at any time in your personal account.


Available items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed normally the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. 

Please note that during seasonal drops or  seasonal sales, delay may occur in the order’s processing. IN this case you will be  contacted by the customer service department from

Pre-order items

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, will promptly inform and refund customers. will not be held responsible for a delay in shipment caused by circumstances beyond the control of ELI that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. 

Regarding order with available items and pre-orderable items, shipment will happen like follows:

Available merchandise will be shipped with standard shipping methods
Pre-orderable items will be shipped right after items are available in stock. offers DDP (Delivery Duties Paid) shipping to the selected countries within Europe. This means taxes, custom fees and import fees for European Union countries.

Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom
fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by ELI offers DDU to USA and Russia.

We offer the following payment methods:

Credit card


Apple Pay

Google Pay 

Shipment costs and delivery times


Country Shipment Price in € Delivery time
Germany UPS Standart 6,00 € 2-4 days*
Europe** UPS Standart 15,00 € 3-7 days*
USA UPS Standart 50,00 € 2-4 weeks*
 Russia UPS Standart 50,00 € 2-4 weeks*


*  Delivery time may vary due to unexpected issues.


We offer free delivery for orders above 500€ within Germany and the indicated European countries.

** We deliver to the following countries within Europe:
Austria, Belgium, Denmark, Finland, France, Greece, Italy, Croatia, Luxembourg, Netherlands, Poland, Portugal, Sweden, Slovakia, Slovenia, Spain

If you would like to be delivered to a country that is not on our delivery list, please contact our customer service department via email