FAQ

FAQ

Where can I check the status of my order?

You can check the status of your order and track its delivery at any time in your personal account. 

How do I return a product?

You can return your purchase within 14 days from the delivery or pick up date. For more details pls check eli.fashion/return.

Where can I check my return status?

You can check your return status in your personal account. 

Can I ask for an exchange?

For exchange inquiries, please contact the customer service via email: shop@eli.fashion.

When will I receive my refund?

Your return will be processed within 5 to 7  business days after the item(s) have been received by the ELI team.
Once your return has been accepted, your refund will be issued within 7 business days. A confirmation will be send to you by email once the refund has been completed.


The time needed to process your refund may vary based on the payment method used, for example:


Credit cards: Our bank will reimburse you within 7 business days of the return acceptance confirmation email. The time it takes to restore the credit back to your account depends on the credit card issuer.


Paypal: You will see the refund in your paypal account within 24 hours of the return acceptance confirmation email.